lapakcuan Platform Privacy Notice

This page describes what data we collect when you use lapakcuan and how we keep that information protected. We take your privacy seriously and operate according to data protection principles that safeguard your personal information from collection through storage and deletion. Our privacy commitments apply to all users accessing lapakcuan across supported jurisdictions in Indonesia, including Jakarta, Surabaya, Bandung, Medan, and Semarang.

When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or participate in our live-dealer tables, sportsbook, or slot games, we collect certain personal and financial information. We use this data to deliver your account, process transactions, comply with regulatory requirements, and prevent fraud. We do not sell your data to third parties for marketing purposes, and we limit access to your information to staff and processors who need it to support your account.

Our privacy practices are outlined in detail below, covering data collection, use, storage, third-party processors, your rights, and how to contact us with privacy concerns.

Data We Collect on lapakcuan

We collect data in three main categories: account information, transaction information, and usage information.

Account Information: When you register on lapakcuan, we collect your email address, password (encrypted), full name, date of birth, and national identity number (for KYC compliance). During verification, we request proof of address (utility bill or government-issued documentation) and confirmation of your payment method. We collect this information to verify your identity, comply with anti-money-laundering regulations, and prevent underage access to our platform.

Transaction Information: When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, payment method, timestamp, and your account balance before and after. We retain this data for accounting, tax compliance, and dispute resolution. We do not store full payment card details or e-wallet credentials; payment processing is handled by third-party providers using tokenisation (a secure reference system that protects actual credentials).

How We Use Your Data on lapakcuan

We use the data we collect for five primary purposes:

1. Account Management: We use your personal information to create your lapakcuan account, verify your identity, manage your balance, and process deposits and withdrawals.
2. Regulatory Compliance: We are required by Indonesian gaming regulations and international anti-money-laundering standards to verify identities and report certain transactions. We share limited data with regulatory authorities only when legally required.
3. Fraud Prevention: We analyse your transaction patterns and session data to identify unusual activity that may indicate account compromise or fraudulent use. If we detect suspicious activity, we may temporarily restrict your account pending verification.
4. Customer Support: When you contact our support team via email or chat, we use your account information to respond to your inquiry, troubleshoot technical issues, and document your request for our records.
5. Platform Improvement: We aggregate anonymised session data to understand which games are most popular, identify technical bottlenecks in our live-dealer broadcast, and enhance our sportsbook information. This aggregated data cannot identify you individually.

We collect only the minimum data necessary to deliver our service, and we protect that data as if it were our own.

Third-Party Processors and Data Sharing

We do not sell or rent your personal data to marketing companies or data brokers. However, we do share limited data with third parties who provide essential services supporting lapakcuan. These processors are contractually bound to protect your data and use it only for the services they provide to us.

Payment Processors: When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer, we share your name, account identifier, and transaction amount with your payment provider and their processors. These companies handle the actual fund transfer and comply with their own data protection standards.

Verification Providers: We use third-party identity verification services to confirm your national ID and address documentation. These providers receive your identity documents temporarily during verification, then delete them according to their retention policies (typically within 30 days of successful verification).

Regulatory Authorities: We may disclose limited account and transaction information to Indonesian gaming regulators or law enforcement agencies if required by court order or legal process. We will not voluntarily share data with authorities unless legally compelled.

Encryption

We use TLS for data in transit and AES-256 for data at rest, protecting your information from unauthorised access.

Access Control

Only lapakcuan staff with business justification can access your personal data; others receive no access.

Data Retention

We retain account and transaction data for seven years to comply with tax and regulatory requirements, then securely delete it.

Cookies

We use session cookies to keep you logged in and analytical cookies to measure platform usage; no tracking cookies for third-party advertising.

Your Rights and Data Control on lapakcuan

You have several rights regarding your personal data held by lapakcuan. You can request access to see what data we hold about you, request correction if any information is inaccurate, request deletion of your data subject to legal retention requirements, and request restriction of processing for specific purposes. To exercise any of these rights, contact our privacy team via email.

If you wish to delete your lapakcuan account, we will remove your personal identifiers and payment information from our active systems. However, we retain anonymised transaction records (showing amounts and dates but no identifying details) for seven years to comply with Indonesian tax law. You can request account deletion by contacting our support team; we will process your request within 14 business days, subject to any outstanding regulatory obligations.

We do not use your data for automated decision-making or profiling that could significantly affect you. All account suspensions, withdrawal restrictions, or verification requests are reviewed by human staff before implementation.

Cookies and Tracking on lapakcuan

We use cookies to keep you logged into lapakcuan and to measure how users interact with our platform. Session cookies (deleted when you close your browser) store your login token so you do not need to re-enter your password on every page. Analytical cookies (retained for up to one year) track aggregated page views, button clicks, and feature usage, helping us identify which areas of our live-dealer studios, sportsbook, or slot games are most popular.

We do not place tracking cookies that follow you across other websites or sell behavioural data to advertising networks. If your browser settings reject cookies, some lapakcuan features (such as staying logged in) may not function properly. You can manage cookie preferences in your browser settings at any time.

International Data Transfer

lapakcuan servers may be located outside Indonesia. When your data is stored on international servers, it may fall outside the direct jurisdiction of Indonesian data protection law. However, we encrypt all data in transit and at rest, and our data processors are contractually required to apply data protection standards equivalent to or exceeding Indonesian requirements.

Contact and Complaints

If you have questions about our privacy practices or wish to exercise your data rights, contact our privacy team at [email protected]. We will respond to all data access requests and privacy inquiries within 14 business days. If you believe we have mishandled your personal data, you may file a complaint with our support team or contact the appropriate regulatory authority in your jurisdiction.

This privacy notice was last updated in the current year and may be revised as our practices evolve or regulations change. We will notify you of material changes via email and by updating this page. Your continued use of lapakcuan following any change constitutes your acceptance of the updated privacy notice.